FAQ

Where are your products shipped from?
Our pieces are sourced through trusted global partners and shipped directly from our fulfillment centers, primarily located in Asia. This allows us to offer curated styles with efficient delivery.

How long does shipping take?
Standard delivery typically takes 7–15 business days, depending on your location. Express options may be available at checkout for select regions.

Do you offer returns or exchanges?
Yes, we accept returns on eligible items within 14 days of delivery. Please refer to our [Returns Policy] for details on conditions and how to initiate a return.

Will I receive tracking information?
Absolutely. Once your order is processed, you’ll receive a tracking link via email to follow your delivery in real time.

Are your products ethically sourced?
We work with vetted suppliers who meet our standards for quality and responsible production. We’re committed to transparency and continuous improvement in our sourcing practices.

Why do some items take longer to arrive than others?
Certain pieces are made-to-order or shipped from different warehouses to maintain quality and reduce waste. We’ll always keep you updated on expected delivery times.

Can I cancel or change my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes, contact us within 12 hours of placing your order and we’ll do our best to assist.

Do you offer custom sizing or personalization?
At this stage, we offer standard sizing only. However, we’re exploring customizable options for future drops—stay tuned via our newsletter.

What if my item arrives damaged or incorrect?
We’ve got you covered. Reach out to our support team with photos and order details, and we’ll arrange a replacement or refund promptly.

Is O&L Label an Australian brand?
Yes—O&L Label is proudly founded in Australia, blending global sourcing with local creative direction. Our mission is to deliver scalable style with branding precision.